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How We Protect Your Privacy on channel4d

Your account, payment details and personal information are central to how we operate.

Account security verified on loginPayment data encrypted end-to-endYour data, your control
channel4d How We Protect Your Privacy on channel4d
REACH OUR TEAM

Contact Us About Your Privacy

We're here to answer your questions about how your data is handled, help you request access to your information, or guide you through account changes. Reach out via any of these channels and we'll respond within 24 hours of your message.

Team online

Live Chat

Open our chat widget on the platform. Available Monday to Sunday, 08:00 to 23:00 WIB. Ask about your data, account recovery, or privacy requests directly.

Email Support

Send privacy questions to [email protected]. We'll respond within 24 hours with full details about your request, account access or data deletion options.

Account Settings

Log in and go to Settings > Privacy to review consent preferences, see linked devices, or request a copy of your stored data in one click.

HOW WE OPERATE

Data Handling and Your Rights

Your privacy is built into how channel4d runs every day. We encrypt payment data the moment you enter it, we limit internal access to your information to only those who need it…

Encryption & Storage

Payment details are encrypted using TLS 1.2 at minimum and stored on secure servers behind firewalls. We do not share your credit card or bank details with third parties.

Cookie & Tracking

We use cookies to keep you logged in and to improve your experience. You can manage cookie preferences in your browser settings; opting out may limit some account features.

Account Security

We monitor your account for suspicious login attempts from unknown devices. If we detect unusual activity, we'll email you and may temporarily lock your account until you verify it.

Data Retention

We keep your account data for as long as your account is active, plus three years after you close it for compliance and dispute resolution purposes.

Your Access Rights

Request a full copy of your stored data, correct any inaccuracies, or ask us to delete your information by contacting support. We'll provide a response within 14 days.

Third-Party Sharing

We share your data only with payment processors, fraud prevention services and where local law requires it. We never sell your information to marketers or data brokers.

Privacy Policy FAQs

Read answers to the questions our players in Medan, Semarang and across Indonesia ask most often about their data, account security and how we keep your information private.

Your account data is anonymised after three years from closure. Until then, we retain it to resolve disputes, process any outstanding withdrawals, and comply with financial regulations. You can request deletion of non-essential data sooner by contacting our privacy team.

We encrypt all payment information using TLS 1.2 encryption when you enter it and store it on secure servers. We don't store your full card number; payment processors handle those details separately under their own security standards.

Yes. Log in to Settings > Privacy > Request My Data. We'll generate a file of all your stored information within 7 days. You can also email [email protected] with the request and we'll respond within 14 days.

Only verified support staff and account security specialists can see your data, and only when needed to help you, process withdrawals, or investigate suspicious activity. We audit access logs monthly and restrict data to the minimum necessary.

No. We never sell your personal information to third parties. We share data only with payment processors to complete your transactions, fraud prevention services to protect your account, and authorities where local law requires.

Change your password immediately and contact our support team via live chat or email. We'll review your login history, lock your account if needed, and guide you through re-securing it within minutes.

Go to Settings > Account Info to update your email, phone number or address. For legal name changes, contact support with documentation. We process updates within 24 hours; critical changes may require account verification.